Backun Repair Request Form

Name*
Address*

Repair Services Required

IMPORTANT - PLEASE READ:

Upon receiving this completed form, a member of our team will follow-up with you to discuss your repair needs. 

The hourly shop rate for Backun Repair Services is $125 USD per hour. The estimated cost for a "Clean, Oil and Adjust" is $450 USD, while a Full Overhaul is $1,250 USD. Labour or service fees are in addition to parts and supplies, which will be added to the invoice once the work is completed. This is subject to change based on additional requests such as plating, custom keywork, custom tuning and voicing, and other requests. 

Once the instrument is received at Backun, the team will review your instrument(s) and provide a formal quote on the cost of the work requested. You will be required to sign and approve this quote, prior to any work being completed. Payment is due prior to return shipment. 

Thank you for choosing Backun. 

When would you like have your instrument(s) serviced?*
For clarity: Emergency means your instrument is completely unplayable and is damaged beyond quick repair.
Please note the type of instrument (Clarinet, Oboe, etc.) and Key (Bb, Eb, etc).
Please note the make, model and serial number (Backun, Lumiere, LM12345)
Please note when and where the instrument was last serviced, and by whom.
Please note any specific issues you are experiencing with your instrument, including detailed comments on tuning, voicing and setup.
Please note your main mouthpiece, ligature and reed setup, so we have this information on-hand during the repair.
No File Chosen
File uploads may not work on some mobile devices.
Please upload any images that will help our team determine the repairs needed, including cracks or damaged parts.
No File Chosen
File uploads may not work on some mobile devices.
Please upload any images that will help our team determine the repairs needed, including cracks or damaged parts.
Would you like additional instruments repaired?
Please note the type of instrument (Clarinet, Oboe, etc.) and Key (Bb, Eb, etc).
Please note the make, model and serial number (Backun, Lumiere, LM12345)
Please note when and where the instrument was last serviced, and by whom.
Please note any specific issues you are experiencing with your instrument, including detailed comments on tuning, voicing and setup.
Please note your main mouthpiece, ligature and reed setup, so we have this information on-hand during the repair.
No File Chosen
File uploads may not work on some mobile devices.
Please upload any images that will help our team determine the repairs needed, including cracks or damaged parts.
No File Chosen
File uploads may not work on some mobile devices.
Please upload any images that will help our team determine the repairs needed, including cracks or damaged parts.
Who directed you to this repair form? *

Backun Concierge Service

With Backun Concierge Service, our team handles the entire shipping process, providing you with FedEx waybills and commercial invoices for the shipment of your instrument to Backun and back to you. All you have to do is print the labels, affix them to the box and call FedEx for pickup. Backun will add the shipping charges to your invoice, prior to the return of your instrument. Your total payment can be made using our secure online payment system.

Would You Like Backun Concierge Service?*

You have declined the Backun Backun Concierge Service.

Please email support@backunmusical.com with the tracking number of your package when it ships to Backun. Please also include a return address label in the the shipment, along with signed commercial invoices, if the instrument is being exported out of Canada. 

IMPORTANT: Only use FedEx to ship instruments to and from Backun! Please do not use UPS, DHL or any other service, as these companies use third party brokerage to clear customs and duties requirements. Please also make sure to review your instrument insurance and make sure your instrument is insured and protected during transit, as Backun will not be responsible for any damage incurred during transit to or from Backun. Thank you,

Terms and Conditions Acknowledgement*
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